ROXCERA Lithium Battery Warranty Coverage

Thank you for choosing ROXCERA lithium batteries. We are dedicated to providing high-quality products and excellent customer service. Please review the details of our 8-year warranty:

Warranty Overview

  • Total Warranty Duration: 8 years (4 + 4 years)
  • Applicable Products: This warranty is valid only for ROXCERA lithium batteries with a capacity of 1kWh or higher.

First 4 Years: Complete Warranty

  • Coverage: During the first 4 years from the date of purchase, we offer a complete warranty that includes:
    • Free repair or replacement of any faulty components.
    • No charges for parts or labor.

Next 4 Years: Service Warranty

  • Coverage: From the 5th to the 8th year, the warranty is limited to service warranty only:
    • Free service for inspection and repairs (labor costs covered by ROXCERA).
    • Parts replacement cost: Any replacement parts required will be billed to the customer at standard rates.

Yearly Degradation

  • ROXCERA batteries are designed with a degradation rate of 6% per year. This means:
  • After the first year, the battery will operate at up to 94% of its original capacity.
  • By the end of the 8th year, the battery will operate at up to 52% of its original capacity.

What is Not Covered?

  • Normal Wear and Tear: Gradual loss of battery capacity over time.
  • Improper Use or Installation: Damage from incorrect installation, use in non-approved applications, or failure to follow guidelines.
  • Physical Damage: Damage caused by external impacts, mishandling, or accidents.
  • Unauthorized Repairs: Repairs or alterations made by unauthorized personnel void the warranty.
  • Environmental Conditions: Damage from exposure to extreme heat, cold, moisture, or corrosive environments.
  • Overcharging or Deep Discharging: Damage from improper charging practices.

Terms and Conditions

  • This warranty applies only to products purchased through authorized ROXCERA dealers.
  • A valid proof of purchase (original receipt) is required for all warranty claims.
  • The warranty does not cover damage caused by improper use, accidents, unauthorized repairs, or operation outside recommended guidelines.

For any warranty or service-related queries, please contact our customer support team.

Call - +91-7992437327

Email - roxcera.in@gmail.com