Return & Refund Policy

ROXCERA Lithium Battery – Warranty, Return, and Refund Policy

Last updated: May 19, 2025

Thank you for choosing ROXCERA for your energy solutions. We are committed to delivering high-quality lithium batteries and ensuring a transparent and customer-friendly experience. Below is our comprehensive Warranty, Return, and Refund Policy, which applies to all purchases made through our website.

Warranty Coverage

ROXCERA lithium batteries are covered by a warranty against manufacturing defects. If you encounter any issues with your battery, please follow these steps:

• Contact Us:

  • Email: roxcera.in@gmail.com

  • Phone: 07992437327

  • Provide your proof of purchase, battery serial number, and a detailed description of the issue.

• Technical Support:
  Our team will assist in troubleshooting the issue. If necessary, we may request that the battery be returned for inspection.

• Return Authorization:
  If a return is required, you will receive a Return Merchandise Authorization (RMA) number. Ship the battery using a trackable and insured service. For valid warranty claims, ROXCERA will cover the return shipping costs.

• Inspection and Resolution:
  Upon receipt, we will inspect the battery. If the issue is covered under warranty, we will repair or replace the product at our discretion. If the issue is not covered, we may offer repair services at your cost.

• Replacement Terms:
  If a replacement is provided, the original warranty period continues and does not restart with the replacement.

Return and Refund Policy

ROXCERA accepts returns for both defective and non-defective products within 2 days of delivery, subject to the conditions outlined below. This policy applies to all purchases made through our website.

Defective Products

• Eligibility:

  • Must be reported within 2 days of delivery.

  • Includes manufacturing faults or issues arising during shipping (notify us within 48 hours with photographic proof).

• Process:

  • Contact us via email or phone with your order number, issue details, and photos if applicable.

  • If approved, we will issue an RMA number and provide return instructions.

  • ROXCERA will cover return shipping costs for valid warranty claims.

  • After inspection, if the defect is confirmed, we will repair or replace the product. If not, we may offer repair services at your cost.

Non-Defective Products

• Eligibility:

  • Accepted within 2 days of delivery if the item is unused, in its original packaging, and in resalable condition.

• Process:

  • Contact us via email or phone with your order number and reason for return.

  • If approved, we will issue an RMA number and provide return instructions.

  • Return shipping costs are the responsibility of the buyer.

  • Upon receipt and inspection, if the product meets the return criteria, a full refund will be issued to the original payment method within 7 business days.

Non-Returnable Items

The following items are not eligible for return:

• Batteries that have been used, installed, or worn.

• Custom-built or special-order batteries.

• Products that have been tampered with or misused.

• Items returned beyond the 2-day window.

Return Process

1. Notify Us:

   • Contact us via email at roxcera.in@gmail.com or phone at 07992437327.

   • Provide your order number, a detailed description of the issue, and, if applicable, photos of the defect or reason for return.

2. Authorization:

   • If your return is approved, we will issue a Return Merchandise Authorization (RMA) number and provide specific return instructions.

3. Shipping:

   • Ship the product back using a trackable and insured service.

   • For defective products under warranty, ROXCERA will cover the return shipping costs.

   • For all other returns, the buyer is responsible for shipping costs.

4. Inspection and Refund:

   • Upon receipt, we will inspect the returned item.

   • If it meets our return criteria, we will process a refund to the original payment method within 7 business days or provide a replacement, depending on the nature of the issue.

Important Notes

• Safety First: Lithium batteries require careful handling. Failure to follow safety guidelines may void your warranty or return eligibility.

• Check Compatibility: Ensure the battery is compatible with your device before purchase. ROXCERA is not responsible for returns due to incorrect selection unless we advised the purchase.

• Hazardous Materials: Lithium batteries are classified as hazardous materials. Returns must comply with applicable shipping regulations, and we recommend using a trackable and insured service for all returns.

Limitation of Liability

ROXCERA's liability is limited to the repair or replacement of the defective product. We are not responsible for indirect, incidental, or consequential damages, including lost profits, revenue, or data.

Warranty Transferability

This warranty is valid only for the original purchaser and is non-transferable.

Governing Law

This policy is governed by the laws of India. All disputes shall fall under the exclusive jurisdiction of courts in Patna, Bihar.

Contact Information

• Email: roxcera.in@gmail.com

• Phone: 07992437327

• Address: Anish kumar , Bahadurpur, Phulwari Sharif, Patna, Bihar – 801505